We will continue to listen to our customers
in order to maintain customer satisfaction,
through a support system that ensures product reliability and peace of mind.
Support system ensuring product reliability and peace of mind
We will keep on monitoring products with long-life designs through our full support system.
Manufacturing never ends, for customer satisfaction
Through our products, we support the safety and security of our customers' operations and continue trying to improve lifecycle costs.
We will listen to our customers
and continue refining our technologies using IoT and AI
We will continue our R&D, including efforts at unmanned and automated operations using remote technology.
- QWill you conduct periodic inspections?
Through inspection and diagnosis, we will provide advice and support for you to operate comfortably for long periods of time, letting you deal with not only aging products but also your own operational changes.
- *Inspection and diagnosis is a system in which we provide guidance and, at the request of the customer, perform a diagnosis. Inspection and diagnosis other than that covered by the warranty will be charged.
Schedule for inspection and diagnosis
- QWill you tell us things like when to replace parts?
We will prepare a list of daily, monthly, and annual inspection items.
The maintenance period varies depending on the products used. We will prepare a list of spare parts for each of your products, including the recommended replacement times so that you can conduct maintenance in a planned and efficient manner. Based on the results of inspections, we will also guide you on the best time to replace items other than spare parts.
- QCan you carry out updates too?